AAA Jackson at 1000 North Wisner Street #1 in Jackson, Michigan

Customer Reviews about AAA Jackson

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  I have had AAA for years now. The first time I ever used it, it took over 3 hours for them to get me a tow truck to change my flat tire in dead winter with an infant. Now, I tried to use it to get my car towed to a shop that's 16 miles from where the car is parked. I called and was told that they could use all my tows ( which is 5 measly miles 4 times a year) for this one tow. Now, that being said someone has to be with the car for them to tow it. So when I had someone available to go be with my car I called back and was told that is called "Piggybacking" and it is against their policy. OK. Understandable. I get transferred to a supervisor and she tells me that she has my previous conversation recorded and to please wait while she listens to the conversation. So I waited. Then this supervisor tells me that she "heard her employee tell me that they would do that, but unfortunately they're not going to honor it and will use the recording for further training for that employee". I hang up. I call my insurance agent bc clearly I am no longer giving AAA anymore of my hard earned money and they told my agent that I'm mad because " I asked them to piggyback miles and it's against their policy" totally twisting the story. YOUR EMPLOYEE OFFERED ME TO USE ALL MY MILES AND THEN YOU HEARD IT RECORDED AND DID NOT HONOR IT. I NEVER ASKED FOR YOU TO PIGGYBACK MY MILES. I WILL NEVER USE THIS WORTHLESS COMPANY AGAIN. THANKS! ☺
  July 22, 2017

  by Elysia Meyer

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About AAA Jackson in Jackson